Shipping
UK delivery
Delivery is free on every order. We deliver to UK addresses only. Orders are sent tracked by Royal Mail or courier.
| Item | Estimated delivery | Cost |
|---|---|---|
| Travel pillow and travel plug adapter | Dispatched within 3 working days, then 3 to 5 working days in the post | FREE |
| Personalised and made-to-order items | 3 to 5 working days to make, then 2 to 5 days in the post | FREE |
Personalised and made-to-order items are the personalised name water bottle, the personalised travel mug, Our Trip and Our Family Adventures prints, and the destination travel prints. They are made for you after you order and posted separately from the pillow and adapter.
Delivery times are estimates and are not guaranteed. During peak periods (e.g. Christmas), processing and delivery may take a little longer.
Order tracking
You will receive a shipping confirmation email with a tracking link once your order has been dispatched. If you haven't received this within 4 business days of ordering, please check your spam folder or contact us at gopacuk@gmail.com.
Shipping restrictions
We are currently unable to ship to PO boxes or APO/FPO addresses.
Returns
Our 30-day returns policy
We want you to love your GO PAC order. If you're not completely satisfied with the travel pillow or the travel plug adapter, you can return it within 30 days of delivery, no quibble.
To be eligible for a return, items must be:
- Unused and in their original condition
- In their original packaging with all tags and labels intact
Personalised and made-to-order items
Personalised and made-to-order items (the personalised name water bottle, the personalised travel mug, Our Trip and Our Family Adventures prints, and the destination travel prints) are made for you, so they cannot be returned unless they arrive faulty or damaged. This is also stated on each of their product pages. If one arrives faulty or damaged, see below and we will put it right.
How to start a return
- Email us at gopacuk@gmail.com within 30 days of delivery. Include your order number and the reason for the return.
- We'll reply within 2 business days with return instructions and the return address.
- Pack your items securely and send them back. You are responsible for return postage costs unless the item is faulty or not as described.
- Once we receive and inspect your return, we will process your refund.
Please do not send items back without contacting us first, unrequested returns may cause delays.
Refunds
Refunds are processed within 14 days of us receiving your returned items. The refund will be issued to your original payment method. We'll send you a confirmation email when your refund has been processed.
If you are returning your entire order within the statutory 14-day cooling-off period (under the Consumer Contracts Regulations 2013), we will also refund standard delivery charges.
Damaged or missing items
If your order arrives damaged or items are missing, please contact us at gopacuk@gmail.com within 48 hours of delivery. Include your order number and photos of the damage or packaging. We will arrange a replacement or refund as quickly as possible.
Faulty items
Under the Consumer Rights Act 2015, you are entitled to a refund, repair, or replacement if any item is faulty, not as described, or not fit for purpose. Please contact us at gopacuk@gmail.com and we will make it right.
Questions?
If you have any questions about shipping or returns that aren't covered here, we're happy to help:
Email: gopacuk@gmail.com
You can also visit our FAQ page for quick answers to common questions.